Terms of service
Terms of Use
Introduction
Definitions
- “We,” “us,” or “our” refers to Restyle Automotive Ltd.
- “You” or “your” refers to any individual or entity accessing or using our website, including customers purchasing products.
- “Products” refers to car parts, modifications, and accessories sold on our website.
- “Supplier/Manufacturer” refers to the third parties from whom we source our products.
Eligibility for Use
To access and use our website or services, you must meet the following conditions:
- Be at least 18 years of age or have explicit permission from a parent or legal guardian.
- Use our website and services in compliance with applicable laws and regulations.
- Provide accurate and truthful information during the account registration and purchase process.
We reserve the right to deny access to our website or services to anyone who breaches these Terms.
Product Descriptions and Availability
- While we strive to ensure all product descriptions, images, and specifications on our website are accurate, we do not warrant that they are free from errors or omissions.
- Products may differ slightly from their images due to variations in lighting, resolution, or other factors.
- Availability of products is subject to change without notice. We reserve the right to discontinue any product at our sole discretion.
- Where an upgrade or replacement involves the removal of factory-fitted (OEM) components — including original screens, displays, steering wheels, other cockpit elements etc. — Restyle Automotive reserves the right to retain those removed parts.
Pricing and Payment
- All prices are listed in GBP (£)
- Payment must be made in full at the time of purchase through the available methods on our website.
- We reserve the right to correct any pricing errors, cancel orders, or refuse service at our sole discretion. If an error is identified after payment, we will contact you to arrange a resolution.
Delivery
- Delivery times provided at checkout are estimates and not guarantees. We are not liable for delays caused by third-party couriers.
- Ownership and risk of the product pass to you upon successful delivery.
- It is your responsibility to ensure that delivery details provided are accurate. We are not liable for non-delivery or delays resulting from incorrect information provided by you.
Due to safety restrictions enforced by our courier, we are unable to ship steering wheels that contain airbags.
Additionally, to help us remain compliant with disposal guidelines and to guarantee the safe and environmentally responsible disposal of your old airbag, we must remove your existing steering wheel ourselves before proceeding with installation.
You can choose to have the steering wheel fitted by our technicians at Restyle HQ in Bedford, or we can arrange for a technician to visit your location and complete the installation on-site. Please note that a callout charge may apply for at-home installations, depending on your location — this can be discussed prior to placing your order.
We appreciate your understanding, and please feel free to reach out if you have any questions or concerns.
6-Month Standard Warranty
We provide a 6-Month warranty on eligible products from the date of delivery. This covers manufacturing defects and issues related to materials or workmanship.
What’s Covered:
- Faults or defects caused by manufacturing errors.
- Failures not caused by misuse, improper fitting, or damage during use.
What’s Not Covered:
- Improper installation or misuse.
- Accidental damage, including from road conditions or handling.
- Malicious damage, including theft.
- Damage to the vehicle’s factory head unit.
- Wear and tear through normal use.
- Minor cosmetic issues that do not affect functionality, such as:
- Light scratches, dents, or scuffs
- Discolouration of non-essential parts
- Modifications, tampering, or repairs carried out by anyone not authorised by Restyle Automotive.
Making a Warranty Claim
To start a claim under your warranty:
- Contact us within 30 days of delivery using the details on our contact page.
- Include your order number, proof of purchase, and clear evidence of the issue (e.g. photos or videos).
- The item must be returned to us for inspection before we can process your claim.
Resolution
If a defect is confirmed, we will offer one of the following at our discretion:
- Repair of the product
- Replacement with the same or an equivalent item
- Full refund of the purchase price
Limitations
- The warranty is non-transferable and applies only to the original purchaser.
- Replacement products under warranty do not carry additional warranty coverage.
- This warranty is in addition to your rights under UK consumer protection laws, including the Consumer Rights Act 2015.
Extended Warranty Plans
We also offer two optional extended warranty packages for added peace of mind:
-- FlexiGold – 6-month cover
-- Platinum – 12-month cover
Both plans include:
- One-time product replacement
- Accidental damage cover
- 24/7 technical support
- Guaranteed replacement if the product is irreparable
Extended Warranty Exclusions:
- Malicious damage or theft
- Damage to your vehicle’s original factory screen or head unit
- Cosmetic issues with no impact on function
- Modifications or unauthorised repairs
- Replacements issued under warranty do not reset the warranty period
Important Disclaimer
All extended warranty plans (FlexiGold and Platinum) start immediately from the point of sale and as such are non-refundable once purchased. By selecting an extended warranty at checkout, you acknowledge that this service is considered a digital add-on and cannot be cancelled or reimbursed after the order is processed.
This does not affect your statutory rights.
Bookings, Deposits & Cancellations
To secure all off-site bookings made via telephone or email, a non-refundable booking deposit of £150 is required. This deposit goes towards the total cost of your order, with the remaining balance due once the work has been completed on the day of your booking.
If you need to reschedule an appointment, we require at least 48 hours notice:
- Rescheduling with less than 48 hours notice will incur a £10 administration fee before your new appointment can be confirmed
- Any cancellations made will result in the loss of your £150 deposit
Late Arrivals
All fitting appointments are scheduled for specific time slots. To ensure fairness to other customers and to cover staff costs:
- A charge of £20 for every 20 minutes late will apply to your arrival.
- If you are more than 60 minutes late, your appointment may be cancelled and your deposit/booking forfeited.
- Please contact us as early as possible if you anticipate being delayed so we can try to adjust your booking.
By booking with Restyle Automotive, you agree to these terms.
Returns and Refunds
Change of Mind
- If you wish to return a product for reasons other than a defect, you must notify us within 14 days of delivery.
- Products must be returned unused and sealed in their original packaging. Any signs of installation will not be accepted for a return.
- You are responsible for the cost of return shipping unless the return is due to an error on our part.
Damaged or Incorrect Products
- If a product arrives damaged or incorrect, notify us within 48 hours of delivery.
- We will arrange for a replacement or refund after verifying the issue.
Processing Refunds
Refunds will be processed within 14 days of receiving the returned product, provided it meets our return conditions.Please Read the returns policy for more information.Limitation of Liability
To the fullest extent permitted by law:
- We shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or business opportunities.
- Our total liability shall not exceed the amount paid for the product in question.
- We shall not be held responsible for any damage caused by improper installation, misuse, or modifications to the product after delivery.
- Unless explicitly stated otherwise, all products sold by Restyle Automotive are intended for off-road or competition use only and not for public road use. Customers are responsible for ensuring any product complies with all applicable laws and is suitable for their vehicle. Our products are aftermarket enhancements, and compatibility with other modifications, tuning software, remaps, or third-party systems cannot be guaranteed. By purchasing from Restyle, customers acknowledge that aftermarket parts may interact unpredictably with other modifications, and Restyle is not responsible if a product functions correctly on its own but another modification fails due to system interaction. Returns, refunds, or liability will not be accepted for issues arising from conflicts between our products and any other aftermarket or tuning modifications.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
Intellectual Property
All content on this website, including logos, text, images, and other materials, is owned by or licensed to Restyle Automotive Ltd. You may not copy, reproduce, or use any of our content without explicit written permission.
Compliance with UK Law
These Terms are drafted to comply with all applicable laws and regulations of the United Kingdom, including:
- The Consumer Rights Act 2015.
- The Sale of Goods Act 1979.
- The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.
If any part of these Terms is found to be unenforceable under UK law, the remaining sections shall remain in full force and effect.
Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We reserve the right to amend these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued use of our website or services constitutes acceptance of the updated Terms.
Contact Us
For questions, concerns, or assistance, please contact us:
Email: customersupport@restyle-uk.com
By using our website or purchasing products, you acknowledge that you have read, understood, and agree to these Terms of Use.