Shipping policy
Shipping Policy
Effective Date: 02/03/2025
At Restyle Automotive Ltd, we are committed to delivering your products quickly and efficiently. This Shipping Policy outlines the terms and conditions for the delivery of products purchased from our website. By placing an order, you agree to the terms specified below.
For any questions, please contact us at customersupport@restyle-uk.com.
1. Delivery Destinations
At Restyle, many of our products are built to order or sourced specifically for your vehicle. Because of this, lead time and delivery time are separate.
UK Orders
Lead Time: 7–14 working days
Once your order has been prepared and dispatched, delivery within the UK usually takes 1–3 working days, although it can take up to 7 working days depending on the courier and your location.
Estimated Total Time: Approximately 2–3 weeks from the date of order.
International Orders
Lead Time: 7–14 working days
After dispatch, international shipping times vary depending on the destination country, customs processing and the local courier. Delivery typically takes 5-10 working days, but can take up to 21 working days depending on the product/customs interference.
Understanding Lead Time
Lead time is not the same as shipping time.
Lead time is the period during which your order is prepared, quality checked and made ready for dispatch. This is especially important for many of our specialist automotive products, which are vehicle-specific and are not held as off-the-shelf stock.
Shipping begins only once your order has been dispatched.
Customs & Import Delays
International orders may occasionally experience delays caused by customs inspections, import processing or local courier networks. These delays are outside of Restyle’s control and can occasionally extend delivery times.
2. Shipping Costs
- Free Shipping: Available for all orders over £10 within the UK.
- International Shipping: £49 for all products unless specified otherwise by us, or a member of the team.
Shipping costs will be displayed at checkout before confirming your purchase.
3. Order Processing Times
- Orders are typically processed within 1–5 business days (Monday to Friday, excluding public holidays).
- Orders placed after 5PM will be processed on the next business day.
- Orders placed on weekends or public holidays will be processed the following business day.
Processing times may vary during peak periods, such as holidays or sales events.
4. Delivery Times
- Standard Delivery: 3–4 working days from the date of dispatch
Delivery times are estimates and may vary due to external factors such as courier delays or adverse weather conditions.
Some of our products may carry a lead time of 7 to 14 working days. This is mostly for our high value goods which are made to order.
5. Tracking Information
Once your order is dispatched, you will receive an email with tracking details within 48 hours. You can use this information to monitor the delivery status of your order.
If you do not receive tracking information within this timeframe, please contact us.
6. Delivery Issues
- Failed Deliveries: If delivery is unsuccessful due to an incorrect address provided by the customer, additional delivery fees may apply.
- Missed Deliveries: If a delivery attempt is missed, the courier will leave a card or notification with instructions on rescheduling or collection.
If your parcel is lost or damaged in transit, please contact us within 48 hours of the expected delivery date to investigate and resolve the issue.
7. Restricted Items
Certain items may have shipping restrictions due to size, weight, or legal limitations. These restrictions will be noted on the product page.
8. Split Shipments
For orders containing multiple items, we may dispatch products separately to expedite delivery. In such cases, you will receive separate tracking numbers for each shipment.
9. Returns Due to Non-Collection
If a parcel is returned to us due to non-collection from a courier or postal service, we reserve the right to deduct the return shipping fee from any refund issued.
10. Delays and Force Majeure
Restyle Automotive is not responsible for delivery delays caused by factors outside our control, including but not limited to:
- Adverse weather conditions
- Strikes or labour disputes
- Acts of God or natural disasters
11. Changes to This Policy
We reserve the right to update this Shipping Policy as needed. Any changes will be posted on our website, and the updated policy will take effect immediately.
Contact Us
For shipping-related enquiries, please reach out to:
Email: customersupport@restyle-uk.com