At Restyle Automotive, we supply specialist automotive retrofit systems, vehicle-specific electronics, customised interior upgrades and professional installation services. Due to the specialist and vehicle-specific nature of many of our products, all sales are considered final.
Contact Us
If you need any help/have any questions, contact us at:
Email: customersupport@restyle-uk.com
1. Order Cancellations
Orders for bespoke, sourced-to-order, configured, programmed, coded, or vehicle-specific products cannot be cancelled once processing, sourcing, ordering, or preparation has begun.
For standard non-bespoke products, cancellation requests may only be accepted prior to dispatch and remain subject to approval
2. Bespoke, Vehicle-Specific & Special-Order Products
Many products supplied by Restyle Automotive are sourced, configured, programmed, coded, or prepared specifically for the customer’s vehicle.
This includes but is not limited to:
Ambient lighting kits
Virtual cockpits
Apple CarPlay and Android Auto systems
Retrofit modules
Steering wheels
Carbon fibre products
Display upgrades
Electronic modules
Coding products
Vehicle-specific retrofit systems
Once sourcing, preparation, configuration, programming, coding, or ordering has begun, these products become non-cancellable and non-returnable unless deemed faulty.
3. Change of Mind Returns
Restyle Automotive does not accept returns for:
Change of mind
Customer preference
Products no longer required
Failure to check compatibility
Failure to read the product listing
Buyer’s remorse
Vehicle sale after purchase
Insurance write-offs
Delayed installation plans
Compatibility assumptions made without prior confirmation
Where Restyle Automotive agrees to accept a return at its sole discretion, the item must:
Be unused
Be uninstalled
Be unopened where applicable
Be returned in original condition
Include all original packaging and accessories
Approved discretionary returns may be subject to:
Restocking fees
Deduction of payment processing fees
Shipping deductions
4. Installed, Programmed & Used Products
Any product that has been:
Installed
Attempted to be installed
Coded
Connected to a vehicle
Powered on
Modified
Used beyond reasonable inspection
May not be eligible for return unless confirmed faulty by Restyle Automotive.
Due to the sensitive nature of automotive electronic products, installed or activated electronic items cannot be resold as new.
If any product has been opened/used and is returned without prior notification, this may be subject to applicable charges
5. Electronic Products
Electronic products are always tested prior to dispatch.
Electronic items are not considered faulty due to:
Compatibility limitations
Vehicle software conflicts
Customer installation errors
Vehicle-specific restrictions
Third-party modifications
Undeclared retrofit work
Aftermarket equipment conflicts
Where a returned electronic product is tested and found to be fully functional, Restyle Automotive reserves the right to refuse the claim and return the item to the customer at the customer’s expense.
6. Delivery Damage & Missing Items
Customers should inspect all goods immediately upon delivery.
Any transit damage, missing items, or delivery discrepancies must be reported within 48 hours of delivery with clear photographic evidence of:
The product
The packaging
The shipping label
The reported issue
7. Lead Times & Delays
Estimated lead times are approximate only and are not guaranteed.
Restyle Automotive is not responsible for delays caused by:
Couriers
Customs
Shipping disruptions
Weather conditions
Public holidays
Events outside of our reasonable control
Delivery delays do not automatically entitle customers to refunds, compensation, or cancellation rights beyond those provided under applicable UK consumer law.
8. Rights Reserved
Restyle Automotive reserves the right to:
Refuse returns
Deduct associated costs where applicable
Nothing within this policy excludes or limits statutory rights that cannot legally be excluded under applicable UK consumer law.
